1751 Wildwood Dr, Suamico, WI 54173, USA
Not resolved
2.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
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The information at the closing about the warranty forever was incorrect. Follow up conversation with the dealership was of no help and condescending.

Tanya Wagner and Sales Manager Bill take no responsibity and are convinced the issue is solely my fault. Bill talked over me and pointed the finger at the warranty company and me.

In my opinion, this is not the correct way to treat a customer. Itappears that nothing can be done to rectify my situation, but because Tanya and Bill were so eager to defend themselves and the dealership, an opportunity to learn something for future sales was missed.

My relationship with Wagner RV Center (Green Bay) just ended. I hope that others are cautious when visiting this dealership as it is not customer focused.

Product or Service Mentioned: Wagners Rv Sales Representative.

Reason of review: Poor customer service.

Monetary Loss: $5000.

Preferred solution: Wagner RV center should contact Warranty Forever or the dealership should underwrite the warranty protection..

I liked: Product availability and price.

I didn't like: Lack of customer focus.

Company wrote 0 public responses to the review from Nov 10, 2016.
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