Bought a new 2014 Puma travel trailer earlier this spring. Took it home and started loading it up with our gear.
During the time we were loading it up we noticed 4 small items that need attention (loose trim piece, drawer wouldn't close all the way, potty wasn't fastened down tight, small gouge in vinyl floor). So we called the service department to set up a time to get these admittedly small items taken care of. We took the Puma in to get these things fixed and it took two and a half weeks to get it done. When we arrived to pick it up they tried to charge us for the work.
They told us the warranties didn't cover the adjustments. (remember, the trailer is less than a month old and was delivered to us this way) After a long drawn out argument they did not make us pay - Oh, they never did do anything with the gouge in the floor.
A couple days later I sat down and read thru the manufacturers warranty and the Limited Lifetime Warranty they're pushing. The manufactures warranty is pretty much a standard RV warranty ... OMG, the lifetime warranty is a joke.
Expensive annual maintenance is required, you can't do anything yourself.
All maintenance, repairs, winterization, etc., has to be done by a dealer during a certain time frame or your warranty is void. If my second trip to they're service department is anything like my first, the lifetime warranty will have a very short life.
Product or Service Mentioned: Wagners Rv Rv.